Your Satisfaction is important to us. You may request an exchange for up to 5 days after you receive your order. To exchange an item, you must fill out the exchange form. Our customer service department will email you back within 96 hours. We will email you all the information you need as to where to return the item and your RMA#.  We will not accept exchange merchandise that has not been previously approved... all unapproved exchanges will be returned to sender at their cost. You must write your RMA# on the outside of your package. We must receive your exchange within 10 Business Days after we respond with your RMA#. That gives you 2 weeks to get it to us Sorry, shipping costs are not refundable and you will have to pay the return shipping cost of the new pair.  Click here for shipping cost.  If there is a difference for the new pair that you have selected you will be refunded/charged that amount.  We recommend that you send your exchange insured. We are not responsible for lost or stolen merchandise. If YOU damage any item we cannot accept it for an exchange. Shoes/Boots must be in 100% resalable condition as well as the shoe box.  Do not put tape on the shoe/boot box or write on it.  You will be charged $5 for a damaged shoe box and $10 for a damaged boot box.  

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